Bad E-mail Response, good E-mail Response

It is amazing to find that in this day and age, some companies have still not realized how important their email communications are. Many companies send email replies late or not at all, or send replies that do not actually answer the questions you asked. If your company is able to deal professionally with email, this will provide your company with that all important competitive edge. Moreover by educating employees as to what can and cannot be said in an email, you can project your company from awkward liability issues. By requiring employees to use appropriate, businesslike language in all electronic communications, employers can limit their liability risks and improve the overall effectiveness of the organization’s e-mail and Internet copy in the process. Much business correspondence reacts or responds to previous messages. When responding to an email be sure to follow the 3-*-3 writing process. Analyze your purpose and audience, collect whatever information necessary, and organize your thought. Make a brief outline of the points you plan to cover.